> For the complete documentation index, see [llms.txt](https://docs.shoffi.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.shoffi.app/subscriptions/frozen-and-deactivated-accounts.md).

# Frozen and Deactivated accounts

## Frozen account

### How an account becomes frozen

Your account becomes frozen if you exceed your [plan earning limit](/subscriptions/plan-limits.md#earning-limit) and do not upgrade your subscription within 14 days.

### What happens when my account is frozen?

Once your account is frozen:

✅ Active referrals keep being tracked\
✅ Existing affiliates will stay connected\
❌ New affiliates can't join your affiliate program\
❌ You won't be able to edit your apps\
❌ Your apps will be removed from the market\
❌ Your affiliates won't be able to copy and use their affiliate link\
❌ Your affiliates won't be able to add manual referrals\
❌ Existing affiliates will see your apps under a "Frozen" status

## Deactivated account

### How an account becomes deactivated

Your account becomes deactivated if you cancel it, or if your payment to Shoffi fails and is not fixed within 14 days of the first warning.

### What happens when my account is deactivated?

Once your account is deactivated:

✅ You will still have access to your Shoffi dashboard\
❌ New affiliates can't join your affiliate program using the invite link\
❌ Your affiliates will be notified that your apps are no longer active\
❌ Your apps will be removed from the market\
❌ Your affiliates won't be able to copy and use their affiliate link\
❌ Your affiliates won't be able to add manual referrals\
❌ Existing affiliates will see your app under a "Deactivated" status

If any of your affiliates still have a balance to withdraw, they can still request payment. Your `Payments` tab remains accessible so you can settle outstanding payouts and review affiliate approvals.

### What happens to my Shopify Partners access token?

Because Shoffi no longer needs to read your Shopify Partners data once your account is deactivated, we stop keeping your Partners API client access token. Nothing changes on your Shopify Partner account itself — your token stays valid there, Shoffi simply no longer holds a copy of it.

### Coming back after deactivation

If you subscribe again, your apps return to review and Shoffi will ask you to enter your Partners API client access token again. Open the app settings, re-enter the token under the Shopify partner details section, validate the connection and save. Referral tracking resumes once your app is approved again.