# Frozen and Deactivated accounts

## Frozen account

### How account becomes Frozen

Your account will become frozen if you exceeded your[ plan earning limit](/subscriptions/plan-limits.md#earning-limit), and you haven't upgraded your subscription within 14-days.

### What happens when my account is Frozen?

Once your account is frozen:

✅ Active referrals keep being tracked\
✅ Existing affiliates will stay connected\
❌ New affiliates can't join your affiliate program\
❌ You won't be able to edit your apps\
❌ Your apps will be removed from the market\
❌ Your affiliates won't be able to copy and use their affiliate link \
❌ Your affiliates won't be able to add manual referrals\
❌ Existing affiliates will see your apps under a "Frozen" status

## Deactivated account

### How account becomes Deactivated

Your account will become deactivated if you choose to cancel your account, or your payment to Shoffi failed and wasn't fixed for 14 days from the first warning.

### What happens when my account is Deactivated?

Once your account is deactivated:

✅ You will still have access to your Shoffi dashboard\
❌ New affiliates can't join your affiliate program using the invite link\
❌ Your affiliates will be notified that your apps are not longer active\
❌ Your apps will be removed from the market\
❌ Your affiliates won't be able to copy and use their affiliate link \
❌ Your affiliates won't be able to add manual referrals\
❌ Existing affiliates will see your app under a "Deactivated" status

If any of your affiliates still have a balance to withdraw, they will be able to ask for payments. Your payments tab will still be accessible so you can pay your debt and follow affiliates' approvals. 


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