Payout requests

How payout requests work

The affiliate can initiate a payment request once its profit from an app exceeds the minimum withdrawal amount of the specific app.

Once the request is sent, the app owner will have a 60-day window to transfer the money to your PayPal account, unless you and the app owner explicitly agreed on an alternative payment method.

Requesting a payout

Go to the Connections page, where you can find all the apps you are connected with.

Every app has a 'Request payment' button under the 'Actions' column. The button will be disabled until you reach the minimum withdrawal amount.

Adding an alternative payment method

By default, payouts are paid through PayPal.

You can add an alternative payment method to your Shoffi account, such as a bank account, Wise account, or another payment method.

Adding an alternative payment method does not automatically mean the app owner will pay you through that method.

If you want to receive a payout through an alternative payment method, you must contact the app owner directly and ask for it before they send the payment.

The app owner can choose whether to approve the alternative payment method. If they do not approve it, or if you do not ask for it explicitly, the payout will be paid through PayPal by default.

Approving a payout

Once you receive the payment, you need to approve it. The 'Approve payment' button is located in the same place as the 'Request payment' button.

Payout issues and disputes

If an app owner fails to send the payment within the 60-day payment window, unless specified otherwise in the app's custom terms and conditions.

If an app owner didn't pay you on time, please contact the app owner directly.