Shoffi Docs
  • 👋Getting Started
  • 💻For App Owners
    • Adding a new app
    • Google Analytics integration
    • The affiliate terms
    • Managing affiliates
    • Invite affiliates
    • Paying affiliates
    • Managing your apps
    • Managing your team
    • Integrations (Webhooks)
  • 💳Subscriptions
    • Choosing/Upgrading a plan
    • Plan limits
    • Changing billing details
    • Downgrade and cancellation
    • Frozen and Deactivated accounts
  • 🔀The Shoffi API
    • Introduction to Shoffi API
    • Get All Affiliates
    • Get Affiliate Info
    • Create New Affiliate
    • Update Affiliate Terms
    • Affiliate Payment Request
  • 🔗For Affiliates
    • Connecting to new apps
    • Referral links
    • Manual referrals
    • Payout requests
    • Performance analytics
    • Connected app Information
  • General
    • The markets
    • The affiliate commision
    • Disputes
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On this page
  • Delay in payment
  • Fake Installs and Misuse
  • Reporting Misuse
  • Shopify Partners Delayed Payments
  1. General

Disputes

Delay in payment

When an affiliate issues a payment request, the app owner has 60 days to transfer the money to the affiliate's PayPal account unless the app's custom terms and conditions state otherwise.

If the affiliate does not receive the payment within the specified timeframe, they should contact Shoffi support to investigate the case. If the support team determines that the app owner withholds commission without a justified reason, Shoffi reserves the right to remove the app from the platform or take other appropriate actions to protect the affiliates.

Fake Installs and Misuse

Shoffi is committed to maintaining a fair and trustworthy affiliate environment. To uphold the integrity of our platform, the following misuse is strictly prohibited:

  • Fake Store Installations: Affiliates must not install Shoffi apps on fake or fraudulent Shopify stores to artificially inflate Cost Per Install (CPI) earnings.

  • Automated Installations:

    Using bots, scripts, or any automated tools to generate app installations or interactions is strictly forbidden.

Consequences of Misuse

If an affiliate is found to be misusing Shoffi by installing apps on fake stores or engaging in any activity that manipulates CPI earnings, Shoffi reserves the right to:

  • Immediate Termination: Terminate the affiliate's participation in the program without prior warning.

  • Revocation of Earnings: Withhold any pending payments or earnings accrued through fraudulent activities.

  • Blacklist from Future Programs: Prevent the affiliate from rejoining Shoffi's affiliate programs in the future.

  • Legal Action: Take legal action if necessary to protect Shoffi's interests and maintain the platform's integrity.

Reporting Misuse

If you suspect any affiliate is misusing Shoffi or engaging in fraudulent activities, please contact our support team immediately. We take all reports seriously and will investigate thoroughly to ensure compliance with our policies.

Shopify Partners Delayed Payments

In rare cases, transactions that already appeared on the Shopify Partners and Shoffi dashboards may be held longer than expected or ultimately not paid by Shopify. To avoid a situation where you pay an affiliate a commission for a payment you never received, make sure to use the 60-day window to ensure the funds have reached you before paying affiliates. If, for any reason, the payment is delayed, you can contact us, and we will approve a delayed commission for the affiliate until you are paid.

PreviousThe affiliate commision

Last updated 1 month ago