Disputes

Delay in payment

When an affiliate issues a payment request, the app owner has a 30-day window to transfer the money to the affiliate's PayPal account unless the app's custom terms and conditions state otherwise.

If the affiliate does not receive the payment within the specified timeframe, they should contact Shoffi support to investigate the case. If the support team determines that the app owner is withholding commission without a justified reason, Shoffi reserves the right to remove the app from the platform or take other appropriate actions to protect the affiliates.

Fake Installs and Misuse

Shoffi is committed to maintaining a fair and trustworthy affiliate environment. To uphold the integrity of our platform, the following misuse is strictly prohibited:

• Fake Store Installations: Affiliates must not install Shoffi apps on fake or fraudulent Shopify stores to artificially inflate Cost Per Install (CPI) earnings.

• Automated Installations:

  Using bots, scripts, or any automated tools to generate app installations or interactions is strictly forbidden.

Consequences of Misuse

If an affiliate is found to be misusing Shoffi by installing apps on fake stores or engaging in any activity that manipulates CPI earnings, Shoffi reserves the right to:

• Immediate Termination: Terminate the affiliate's participation in the program without prior warning.

• Revocation of Earnings: Withhold any pending payments or earnings accrued through fraudulent activities.

• Blacklist from Future Programs: Prevent the affiliate from rejoining Shoffi's affiliate programs in the future.

• Legal Action: Take legal action if necessary to protect Shoffi's interests and maintain the platform's integrity.

Reporting Misuse

If you suspect any affiliate is misusing Shoffi or engaging in fraudulent activities, please contact our support team immediately. We take all reports seriously and will investigate thoroughly to ensure compliance with our policies.